Getting Help

The IT Services Help Desk is accessible by phone and email, 24 hours a day, 7 days a week, except major holidays.  In-person support is also available during normal business hours.

Contacting the Help Desk

Phone

609.497.7812 - Phone support is available 24 hours a day, 7 days a week.  Technicians should answer quickly and can help you with many common problems. Any issue they cannot resolve is escalated to our on-site staff and is generally handled during normal business hours.

Email

For less urgent issues, you can email the ITS Help Desk at help.desk@ptsem.edu -- emails are generally responded to within a couple hours.

In Person

Walk-in technical support is available in room 1176, in the North Wing of the library. Someone is there to greet you during normal office hours, but on-site technical support is limited by availability. You can call or email ahead to schedule an appointment.


System Status

Network (details)
E-mail

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